Selected work
Research-driven design, in complex places
Five projects across aerospace, broadcasting, and insurance — each one grounded in getting close to the people who actually use the thing.
Transforming engine data access
Led a cross-functional aerospace program with no formal authority over the team — cutting engine data access from an hour to ten minutes.
Read the case study →Leading through uncertainty
Led a UX practice through a five-month director vacancy at Aflac — as a peer manager with no formal authority over the team.
Modernizing content management
Ran Design Jams with users and engineers in the same room to replace a legacy Windows system at Turner — cutting TV scheduling time by 50%.
AI-assisted maintenance troubleshooting
Designing a confidence-scored recommendation tool for aircraft maintainers, and learning what it takes to earn trust in a machine suggestion.
Pilot-centric product improvement
On-site research with 11 pilots to validate and improve GoDirect Flight Bag Pro before it shipped.