Role
UX Research & Design Leader
Based in
Atlanta, GA
Focus
Research-driven design in complex operational environments
Experience
15+ years

The hard part isn’t building it. It’s knowing what to build.

I lead designers and researchers who get close to real users, understand the business and make sure we’re solving the right problem.

See my work Download resume

Portfolio

Selected work

Aerospace · Program leadership

Replacing manual engine data downloads

Led a cross-functional team at Honeywell Aerospace to replace laptop engine data downloads with a web and mobile app. In an alpha, a 30 to 60 minute download became an automatic upload of 1 to 10 minutes.

Read the case study
Insurance · Leadership

Leading UX through a director vacancy

Led Aflac's 14-person UX practice through a five-month director vacancy with no formal authority over the two peer managers. Returned $162k of unused spend.

 Broadcasting · UX lead

Replacing Turner's program planning system

Designed with planners and engineers to replace a legacy Windows system at Turner. Planners timed TV series scheduling at about half the old time.

 Aerospace · AI product design

Designing a trust-first AI troubleshooting app

Designed an AI troubleshooting app for aircraft maintainers that showed the source and confidence of every recommendation. Tested with four maintainers; two airlines passed and the program was shelved.